Privacy policy

In order to demonstrate our firm commitment to protecting your privacy, ITC-DIRECT conducts its operations according to a strict Privacy Policy. The following Privacy and Security Statement sets forth ITC-DIRECT policies and guidelines for the collection of your information, its use and dissemination by ITC-DIRECT.

What information does ITC-DIRECT collect?

ITC-DIRECT online store allows customers to purchase products and services. We collect contact information (shipping, billing, and e-mail addresses) and financial information necessary to process orders. Collected financial information is used for billing purposes for products and services purchased through our site. We do not sell, rent or share any customer information, except for TRANSACTIONS involving third parties. In such cases, we provide only the the information required to complete the transaction. By contract, the third party is not permitted to sell, rent or share this information. Your information is also used to contact you when necessary to inform you of relevant information pertaining to transactions you have conducted with ITC-DIRECT. We may also use this information to provide you with a more personalized experience. By opting-in during the order process, you may receive appropriate information about our company and/or promotional material from some of our providers and partners in the form of e-mails or surface mail. You may opt-out of receiving these e-mails or mailings; see the Opt-In/Opt-Out section below.

Contests and Promotions

When you enter a contest or promotion on our site we will ask for your contact information. We use this information to administer the contest, notify winners, and send you information about our company. You may opt-out of receiving future e-mails or mailings regarding contests or promotions; see the Opt-In/Opt-Out section.

Cookies

Like most e-commerce sites, ITC-DIRECT is only accessible to browsers enabled to accept cookies. Internet cookies function as digital 'visitor passes.' Acceptance of cookies from ITC-DIRECT does not result in a transfer of personal information. ITC-DIRECT cookies are only used to help us customize your experience and track your orders. More information on cookies can be found at CNet, Netscape.com, and Mindspring, as well as on other consumer help sites.

Advertising

ITC-DIRECT may in the future use an outside advertising company to display advertisements on our web site. These ads may contain cookies. While we use cookies in other parts of our web site, our advertising company will track cookies received from banner ads, and we will not have access to this information. Some statistical customer data may be shared with advertising companies on an aggregate basis. This data will never contain any personally identifying information.

Disclosure of Information to Third Parties

ITC-DIRECT may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information.

Security

We are very much aware of Internet users' concerns about security. ITC-DIRECT maintains a secure web site. Our site and all our customers' information reside on our in-house server, behind our firewall. Online ordering is secure provided that your browser can support secure transactions (most browsers support this facility). You can determine when you are in a secure environment by locating the key (Netscape browsers) or lock (Microsoft browsers) symbol at the bottom of the browser page. When the key or lock is complete, the information provided by you is encrypted, restricting access by anyone else. If your browser does not support secure transactions, there is a chance that others may view any information that you send. You can check your browser's help button to learn more about secure transaction support.

ITC-DIRECT realizes that you may have concerns about giving out credit card information online and we take the security of your transactions very seriously. We have taken steps so that ITC-DIRECT users can feel just as confident giving out credit card information online as they do on the phone, or anywhere else a credit card may be used. We utilize Secure Socket Layer (SSL) technology, the industry standard for transferring sensitive information over the Internet. When users enter their credit card information online, it is encrypted to restrict unauthorized access. We use CyberCash as our credit card processing agent and they employ a 150-point fraud screen process that uses artificial intelligence methods to help prevent unauthorized purchases from being made on your credit card.

Opt-In/Opt-Out

Upon receipt of any advertised email material from ITC-DIRECT, customers can Opt-Out by indicating that they do not wish to receive any promotional emails by updating their Account information. To do this, simply log into your Account using the 'My Menu' feature, and select the 'update your contact information' option and activate the 'Do not send email specials'. The opposite is true if you want to Opt-In.

Contacting the web site

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this web site, you may contact: